Terms and Conditions

1. Introduction

Welcome to theindisolution.com (hereinafter referred to as "Company," "We," "Us," or "Our"). These Terms and Conditions (hereinafter referred to as "Terms") govern the use of our services, including but not limited to the development of ecommerce websites and mobile apps, as well as the provision of managed ecommerce services and marketing ecommerce products.

By engaging our services, you (hereinafter referred to as "Client," "You," or "Your") agree to comply with and be bound by these Terms. If you do not agree with these Terms, please refrain from using our services.

2. Services Offered

2.1. Ecommerce Development Services:

We offer services related to the development of ecommerce websites and mobile applications. These services will be declared as per contract specific to the project.

2.2. Managed Ecommerce Services:

We provide managed ecommerce services where the Client can assign management tasks related to their ecommerce website or mobile app to us. These tasks are assigned using a credit system, and Clients are required to purchase credits to avail these services.

3. Credits and Payment

3.1. Credit Purchase:

To assign managed ecommerce tasks, the Client must purchase credits from us. The pricing and terms for credit purchase will be detailed in a separate agreement mentioned below.

3.2. Task Assignment:

Each managed ecommerce task will require a specific number of credits, as determined by us. The Client can only assign tasks if they have a sufficient credit balance.

3.3. Payment:

Payment for credits and services shall be made as per the agreed-upon terms and methods, which may include credit card payments, bank transfers, upi or other approved payment methods.

4. Task Assignment and Fulfillment

4.1. Task Assignment:

The Client can request the assignment of managed ecommerce tasks by submitting a request through our designated communication channels or platform.

4.2. Task Fulfillment:

We will make reasonable efforts to fulfill assigned tasks promptly and in a professional manner. However, we do not guarantee specific outcomes, as results may vary depending on various factors.

4.3. Task Revisions:

If the Client is not satisfied with the task's completion, they may request revisions, which will be subject to our review and discretion.

5. Client Responsibilities

The Client is responsible for providing accurate and complete information necessary for task fulfillment.

The Client shall not assign tasks that violate any applicable laws, regulations, or infringe upon the rights of any third party.

6. Termination

Either party may terminate this agreement at any time with written notice. Upon termination, any unused credits shall be forfeited, and any outstanding tasks shall be cancelled to the best of our abilities.

7. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of providing and receiving services.

8. Intellectual Property

Any intellectual property developed during the provision of services, including but not limited to code, designs, and content, may be subject to separate agreements and ownership rights as outlined in project-specific contracts.

9. Limitation of Liability

Our liability is limited to the extent permitted by applicable law. We are not responsible for any direct, indirect, incidental, or consequential damages arising from the use of our services.

10. Governing Law

These Terms and any disputes arising from or related to them shall be governed by the laws of ghaziabad, without regard to its conflict of law principles.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Clients will be notified of any changes, and continued use of our services implies acceptance of the updated Terms.

12. Contact Information

For questions or concerns regarding these Terms, please contact us at.

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Credit Purchase and Refund policy

1. Credit Purchase

1.1. To utilize the managed ecommerce services offered by theindisolution.com, Clients are required to purchase credits. The following terms and conditions apply to credit purchases:

1.2. Pricing and Availability:

The pricing of credits and their availability may be subject to change without prior notice. Clients can find current pricing and availability on our website or by contacting our support team.

1.3. Payment Methods:

We accept payments for credit purchases through various methods, including but not limited to credit cards, bank transfers, Upi and other approved payment methods. Payment instructions will be provided during the purchase process.

1.4. Credit Allocation:

Upon successful payment, credits will be allocated to the Client's account within a reasonable time frame. Clients can view their credit balance in their account dashboard.

1.5. Validity:

Credits purchased by the Client do not expires. We reserve the right to modify credit validity terms with advance notice.

2. Refunds

2.1. Refunds for credit purchases are subject to the following conditions:

2.2. Non-Transferable:

Credits purchased are non-transferable and non-refundable, except as explicitly stated below.

2.3. Erroneous Charges:

In the event of an erroneous or unauthorized charge, Clients must notify us within 30 days of the transaction date. We will investigate the issue and, if found valid, will refund the charged amount or credit the Client's account accordingly.

2.4. Unused Credits:

Refunds on unused credits are not allowed.

2.5. Service Discontinuation:

In the unlikely event that we discontinue our managed ecommerce services, unused credits held by Clients will be refunded in full.

3. Dispute Resolution

In the event of any dispute regarding credit purchases or refunds, both parties agree to attempt to resolve the matter amicably through negotiation and good faith discussions.

If a resolution cannot be reached through negotiation, both parties agree to submit the matter to binding arbitration in accordance with the laws of Ghaziabad.

4. Contact Information

For inquiries, concerns, or requests related to credit purchases and refunds, please contact our support team.

By making a credit purchase, you acknowledge that you have read, understood, and agreed to these Credit Purchase and Refund terms as a part of our overall Terms and Conditions.